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Questions & Answers

What to do when deriving a new site?​

Short: Enable Target Language at GCC, Configure Language Mapping

When you derive a new site and want to propagate translations to this site via GlobalLink Translation Workflow, you need to ensure that your target locale is supported by GlobalLink and that (if required) GlobalLink knows how to represent the CMS locale tag (represented as IETF BCP 47 language tag) within GlobalLink Project Director.

You can validate the configuration by retrieving the Connectors Config via REST. It will contain a section supported_locales where pd_locale maps to the locale representation within Project Director and connector_locale should be equal to your derived site locale as IETF BCP 47 language tag.

You will find the language tags in /Settings/Options/Settings/LocaleSettings in your CMS.

Why does my workflow unexpectedly state "Status: Completed"?​

Sometimes, you may find your workflow showing "Status: Completed" while the content is not translated, and the workflow is still in the list of running workflows.

Short: Ask GlobalLink to check task states and to complete all tasks of the submission.

In GlobalLink the state can be handled separately for the submission, and the actual translation tasks. A submission can be accidentally marked as completed by the translator while the actual tasks might not be completed yet.

The workflow in CoreMedia Studio requires the tasks to be completed, so that it can download the translated content of a single task. Other tasks might still be in translation. Only if all tasks in GlobalLink are completed the workflow in CoreMedia Studio can finish.

This only happened rarely in the past, but if you are wondering why a workflow seems to hang forever, then ask the GlobalLink support to check the states of the individual tasks of the submission and complete them if possible.

As a system administrator you can enable DEBUG logging for com.coremedia.labs.translation.gcc in the workflow-server application. You should find an entry like Checked for update of submission 1669718090545 (PD ID [45360]) in state COMPLETED with completed locales [[]]. which indicates that tasks at GlobalLink that are represented by completed locales have not been completed properly.