Documentation / Concepts / CoreMedia Engagement Cloud Integration
To enable features of CoreMedia Engagement Cloud, you need to add the CoreMedia Tag to all pages. The Spark app has a built-in support since release 2310.0.0. The language will be configured automatically based on the given site.
To enable the CoreMedia Tag in the Spark app you have two options:
With support of Coremedia Engagement Cloud via Personalization Hub, a setting
with a struct “engagement” has been introduced. This includes both properties
webcareId and urls.tag. If they are available and defined, the tag will be
configured and loaded automatically.
Please check the Personalization Hub manual for details.
If the configuration via setting is not available, the app will look up for environment variable as fallback. Add the following environment variable to the .env file.
VITE_ENGAGEMENT_CLOUD_ID=<your-webcare-id>
If you’re not using the script url https://bywe2.byside.com/agent/bwc_we2.js,
please add your custom URL as environment variable too.
VITE_ENGAGEMENT_CLOUD_TAG_URL=<your-custom-tag-url>